Returns

Return Policy

Satisfaction Guarantee

30-Day No-Hassle Return Guarantee

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is returned in a new, unused and resalable condition inside its original packaging. Your return may be subject to restocking and shipping fees for each individual product as defined in our Returns and Exchange policy.

Return and Exchange Policy

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).

You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and 20% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund.

If a product arrives damaged or we made an error and it cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. There is no restocking fee for replacing a defective item with the same model. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

Using our Standard Return Policy:

Please email customerservice@ergonomicchairpro.com and include your original order number, what product(s) you are returning, and your name. You can also call us at (877) 324-2473. We will give you an RMA number and a return address.
Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center.
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and insure the return package in case there are any issues during transit.

Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.

If Your Order Arrives Damaged

If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by truck freight or white glove, please note the important instructions below.

If Shipped via Truck Freight or White Glove:

Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged or we made an error and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

Canceling An Order

If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package. Shipping charges are non-refundable.

Please call 1-877-324-2473 to cancel an order. Please note that most orders ship within 48-72 hours. To ensure your order gets cancelled before it ships, please call us. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

Please Note: If you submit a cancellation request by e-mail, we cannot guarantee that your order will be cancelled before it ships. We will confirm all cancellations submitted to us, whether successful or not, via e-mail.